CQI / IRCA VILT Course Joint Instruction



Thank you for choosing TechKnowledge Services Group (TKSG) Certificated Training Course Services 


1. Company introduction

The TechKnowledge Services Group (TKSG)  has been independently assessed and approved by the CQI and IRCA, as an Approved Training Partner (ATP, Registered Number: 01197682), to provide the certified training course and issue the recognized training course certificate. This means they have the processes and systems in place to deliver certified courses to the highest standard.


2. Accreditation
About the CQI, IRCA, and TKSG 

The CQI is the only chartered professional body dedicated entirely to quality. 

The IRCA is its specialist division dedicated to management system auditors.

Please find out more about the CQI and IRCA at www.quality.org 

Please find out more about the TKSG service at www.tksg.global or www.cert.global 


3. CQI / IRCA VILT Course Joint Instruction
No.Description
a. When the course is running Time zone:  (the TKSG will only conduct the VILT course in the same country/time zone) 

Language: English / Mandarin / another language

Learner number
  • The minimum number of learners is 4, the maximum number of learners must not exceed 8.
  • If the learners are less than 4, the course will be postponed. 
  • The course organizer/training partner shall confirm the correctness and completeness of delegate information, prepare the Course and Student Registration ] file and submit it to TUTOR(s) and TKSG 2 weeks before the training begins.

Course time: 09:00 ~ 18:00 (daily)
  • The learner has to ensure the daily transportation and accommodation are properly organized, if appropriate. 
  • 100% attendance is required, learning hours will be logged by TKSG LMS, any absence might not be able to participate in the course exam.
b. Required  equipment and learning environment

Hardware

The TKSG LMS use responsive-web technology to support the following devices: 

  • PC/Apple Mac desktop or laptop notebook
  • Tablet, i.e. Apple iPad, Microsoft surface 
  • The use of a mobile phone would not be accepted, as images will be too small especially for group or full classroom work.
  • To reduce the risk of a power outage, both learner and tutor shall ensure the minimal 8 hours power supply for their equipment (i.e. PC, Notebook laptop) and Internet connection by: 
    • Install UPS; or
    • Additional power bank.

We would recommend using a PC/Mac desktop or Notebook laptop for better learning experiences. 


Internet connection:

  • ADSL / Wi-Fi, Mobile Internet (4G/5G and above), or similar high-speed Internet connection is recommended;
  • Minimal Internet bandwidth: 2 Mbps;
  • Both learner and tutor shall have minimal TWO connection technologies ready, in case of low bandwidth or lost connection encountered.


Software:

The TKSG virtual classroom is supported by TWO elements

  • Online Web-based TKSG LMS (learning management system), and 
  • Video/Audio Conferencing software: Zoom 

To access the TKSG LMS (learning management system), your devices shall be able to connect to the Internet and use the following software:

  • Web browser: Safari, Google / Chrome, Firefox, Explore, and Other browsers support HTML and W3 specifications; 
  • PDF reader;
  • Document processing software, i.e.,
    • Microsoft Office (Word, Excel, PoperPoint);
    • Apple iWork (Pages, Numbers, Keynote);
    • Google Docs
    • OpenOffice;

To interact with the tutor, you will need to use video conferencing enabled software to join the virtual classroom: 

  • by default: Zoom - Joint meeting test;
  • Other options, depends on the course 
    • Google Meet;
    • GoToTraining;
    • Microsoft Skype;
    • Microsoft Teams; 

Guidelines for tutor config and learner joint the breakout room for group discussion

Once connected, the tutor/student can share their screen for discussion, lecture, presenting purpose. If there is a connection problem, they just need to re-connect and back to the tutor. 


Audio and Video

The student shall ensure their webcam and microphone conferencing hardware and software by performing a pre-test:

  • Video camera setting;
  • Voice testing; 
  • Web-browsing testing. 

The webcam and microphone are critical equipment to intact with the tutor and other learners on VILT course, any unable or unwilling to use webcam and microphone will not able to complete the training. Both tutors and learners have the responsibility to ensure the equipment functionally.  

  • Quality of hearing
    • A headset is preferable, this will reduce problems with feedback and background noise and make it easier for participants to unmute their mics, and so engage more readily in conversations and discussions.
  • Presenting yourself virtually
    • Use an external high definition webcam if possible, and set it up to optimize the picture, e.g.
    • With the light in front of you so your face is not in shadow or a light source, such as a window or lamp is not behind you
    • Set the camera up near the chat and participants section of your screen – this is where you will be looking, so it gives the impression of eye contact
    • Consider your background carefully or use a virtual background
    • Use two screens if possible – use the second screen so you can share documents by dragging and dropping from your second screen to your main screen without stopping or switching screens


Learner's environment

  • The learner's environment is expected to be quiet, with no distractions, and with a suitable workstation set up. 
  • The learner's environment shall comply with local requirements, i.e. legal, regulations, standard and contractual obligation.
  • Virtual-classrooms considered a public space, office dress code should be applied.

c. How to log onto TKSG LMSThe following information will help you to start and facilitate the VILT training course with us:
  1. Overview to TKSG LMS (learning management system) interface
  2. HOW to create a student account? 
  3. HOW to update your personal profile? 
  4. HOW to enroll in your course?
  5. HOW to upload your workshop assignments? 
  6. HOW to register your CQI/IRCA UDN? 
  7. HOW to download your course certificate? 
  8. WHERE you can validate your course certificate? 
  9. HOW to reset your password?  
d. What to expect in a virtual classroom environment
  • To ensure learners have sufficient screen breaks and have an opportunity to move around, there will be breaks every hour, a minimum of 10 minutes per hour of VILT delivery.
  • The VILT sessions contain a variety of techniques to ensure each learner actively participates. Active participation is where the learner is asked to do something other than listening passively; this could include:
    • structured exercises and activities, 
    • providing answers to questions using icons or chat, 
    • using emoticons to show their reaction to something, 
    • annotating a PowerPoint slide with a sticker, 
    • reading something, 
    • discussion (verbal or chat), 
    • answering polls etc.
  • The learning and tutor will interact via the audio/video conferencing software. 
  • Learners should note that there may be evening works during the training course.
  • The following link provides the common information for the tools used: 
e. What support is availableTechnical support:
If any questions on use TKSG LMS, additional IT support needed, they can 
Other support:  
  • The learner will be able to access contact with the tutor(s) and other learners in the "online users" messaging service provided by TKSG LMS.
  • Additionally, the learner can establish social media groups, i.e. Skype, Teams, WhatsApp groups. 
f. Course materials
  • The learner will be able to access the course materials once they completed the registration and payment. Normally at 1 ~ 2 weeks before the course start. 
  • All course materials are available in PDF format for presentation slides, MS Office format (Word, Excel, PoperPoint) for workshop templates, and Web-Text/Rich content.
  • The learner will be able to access the course material for 30 days from the first time login. 
  • The learner is responsible for preparing the relevant hard-copy / soft-copy ISO standards for their own use
  • The learner should prepare a notepad and pen, as appropriate. 
g. Pre-course workAll participants are requested to complete the course [ Prior-Knowledge Assessment ] in one week BEFORE the training and download the successfully completed statement.
  1. The completion of the "Prior-Knowledge Assessment" statement is part of your learning record, un-complete or not able to provide, might have a negative impact on issuing course certificate and/or CQI/IRCA certificate registration. 
  2. The course organizer and tutor shall ensure all delegates are completed the prior knowledge assessment and collect all "Prior-Knowledge Assessment" statements from each studentone week BEFORE the course starting date, as part of the course registration process. 
  3. The delegate can also upload the "Prior-Knowledge Assessment" statement to the "welcome" session in TKSG LMS.






Preparation for Case Study

  • All participants are requested to complete the [ Case Study - Organization context, requirement, and scope ] in one week BEFORE the training. 
    • The case study document will be shared with another group member for course learning purposes.  
    • Please do NOT includes any confidential information in the case study document. The training organization is not responsible for any information leaking. 
    • If the delegates from the same organization can use the same document. 

h. Proof learner identificationThe learning should provide the following information to prove their identity during the VILT course and exam registration process: 
  • Photo ID, i.e. passport, driving license 
i. Additional policies to complyThe learner shall be acknowledged and upon the registration, the learner is agreed on the following policies: 

Data protection 
  1. TKSG is committed to complying with EU GDPR on personal data processing. 
  2. All provided personal data will only be used for TKSG course management purposes and will NOT provide any non-relevant 3rd-party.
  3. The registered student account will valid for 30 days, from the first time login of the course. The TKSG LMS will automatically close the student account and all access rights after 30 days.
  4. The retention period of course records and personal data will be in 5 years, the same period as the validity for CQI / IRCA auditor registration. 

Policy on recording VILT sessions

  1. The TKSG might record or screenshots some or all of a course for course quality improvement purposes, the learner shall not disclose any sensitive information on both personnel and business-related during the course.
  2. Individual learners are not permitted to make any recordings.


Policy on the use of webcams

  1. The tutors and learners should always have their webcams turned on at the start of each VILT session and preferably for the duration of the course. 


Intellectual Property Rights (IPRs) and Copyrights :

All rights of IPRs and Copyrights of course material, process and methodology are reserved by TechKnowledge Services Group Inc. (TKSG)

The provided material, electronic media are used for this specific training course objectives and learning purpose only, it is strictly prohibited to modify, distribute, transfer, reproduce or use for other purposes without approval and written permission.


Disclaimer :

The CASE STUDY (fictitious case study company) document should be tread as training material that is NOT intended as a document template, the primary concern being to examine the requirements contained in the standard (e.g. ISO) and the activities involved in the audit of each individual aspects.

The technical content of the fictitious case study company has been heavily simplified. The audit findings must also be considered in each case. Prior to start work on a real implementation or certification process, therefore it is necessary to involve the overseer responsible for the process concerned.

j. Tutor guidance 

4. Course information  
4.1 BEFORE the course 
ItemNotification
a. Student account
There are TWO ways to have a student account: 
  1. Provided by the training organizer
    • Once you completed the registration process with your training organizer, you should be given a username and password for accessing TKSG LMS (www.tksg.global).
    • Once you logged in to TKSG LMS, please update your initial password to ensure information security. 
    • To update your personal data and password, please check [ Updating your personnel profile ]
    • Forget or reset your password, please check  [ Resetting your password ] 
b. Log in and find the course material
  1. The delegates shall have the capability to use their own PC, laptop notebook PC, or suitable mobile devices (i.e. iPad) with the browser (i.e. Google, Chrome, Safari, Explorer) to access the LMS. 
  2. Introduction to the TKSG LMS user interface. Please reference [ Overview of the TKSG LMS User Interface
  3. Connect to the Internet.
  4. Login to TKSG LMS with your student ID and password: 
  5. After success logged in, you should be able to find the registered name on the upper right corner, and you should be able to find all registered courses from "My courses" on the menu bar. 

  6. In general, there are three types of course materials you can access: 
    • Prior-Knowledge Assessment (only for the auditor training course) 
    • Case study 
    • Training course
  7. Select the enrolled course, all course materials can be founded and access in the " Session CM: Course Materials " session. 
  8. Complete the "Prior-Knowledge Assessment" BEFORE the course and download the successfully completed statement PDF. 


4.2 DURING the course

Item Notification
a. Examination qualification
  1. The delegate FULL-time participation is required.  
  2. The delegate is requested to complete and pass the following continued assessment activities: 
    • Daily and Examination Attendance Record.
    • Completion of session tasks
    • Completion of student self-assessment on learning objectives
    • Completion of the course satisfaction survey
  3. 100% attendance is required, any absence might not be able to participate in the course exam.
b. Auditor course examination The following information is for the course organizer:
  1. Requirements for conducting and marking CQI and IRCA examinations
The following information is for students: 
  1. The paper shall be answered in ENGLISH
  2. Exam time: 2 hours.
  3. Pass score: 50% of each section and 70% of the overall score.
  4. Please use only a ballpen, NO ink pen, NO pencil, NO liquid paper or eraser can be used to answer the question.   
Hint about the answer:
  1. The student shall provide the same amount of answers as asked, additional answers will NOT be marked by the marker and NO additional marks will be given.
c. Re-sit the exam
  • When: The re-sit exam shall be taken within 12 months after the course.
  • Limitation: only one re-sit exam allowed.  
  • Re-sit time: The exam normally organized in the last week of each month, Friday, 13:00 ~ 17:00 (the exam time will be 120 minutes)
  • Place: The original course place, please check with the course organizer.
  • Fee: Depends on the country the fee can vary, please contact your course organizer.
  • Contact: Course organizer 
  • Booking your seat: Please book your seat with the course organizer BEFORE on the 15th of each month.
  • The exam rules are the same, shall be a closed book exam, can only reference the clean standard.
  • The result will be released within 3 weeks after the exam is taken. The course certificate will be able to download at the same course session
d. Exam result registration
  1. The course lead tutor should complete the exam paper marking within 3 weeks, register the exam marks and results to the Course and Student Registration ], and submit to TKSG Course Administration for course certification purposes.  


4.3 AFTER the course

Item Notification
a. Course certificate
  1. It has been recognized by CQI/IRCA, that we only provide the e-Certificate, in PDF format.
  2. PASS the exam, will receive a course successfully completed certificate.
  3. FAIL the exam will receive a course attendance certificate. 
b. Collect the course certificate 
  1. In general, the delegate will be able to download the course certificate within 3 weeks after the course. (i.e. in Session CX, Course Examination and Certificate of the course) 
  2. The reference [ certificate download procedure
  3. The student shall download the course certificate within 5 days after the course organizer notified. 
  4. Due to privacy by design and privacy by default control measures of TKSG LMS, the course certificate will no longer available or downloadable after the student account expire. 
c. Certificate validity It depends on the version of the corresponding standard, the course certificate has NO expiration date.
d. CQI/IRCA Auditor Registration For the CQI/IRCA certified auditor training course only
  • The successful completion of the CQI/IRCA registered auditor course is a prerequisite and essential to becoming a CQI/IRCA registered auditor. 
  • To successfully register CQI/IRCA auditor, the delegate shall also comply with other requirements, includes, but not limited to:
    • Educational background;
    • Working experience; 
    • Audit experience.
  • The delegate should [ register with CQI/IRCA ] as an auditor within 5 years if the delegates successfully completed the training course and pass the examination.


Last modified: Wednesday, 29 September 2021, 2:51 PM