1. [ Procedure - Complaints and Appeals ]
2. [ Guidelines on managing conflicts of interest ] 
3. The learner shall read and agree on [ CQI Learner Privacy Notice, v3.1, 03 July 2023 ] BEFORE registering for our course.
• All provided personal data will only be used for TKSG course management purposes and will NOT give any non-relevant 3rd-party or other purpose.
  
• Training course records will be kept for 5 years from the last training day and complete delete after expiration to ensure the auditor registration scheme and delegates' rights. 
4. CQI / IRCA course exam-related policies: 
• [ Reasonable Adjustment Policy ]
• [ Special Consideration Policy ]
  
• [ Appeals Policy ]

1. The registered student account will be valid for 30 days, from the training course BEGIN date and the TKSG learning management system (LMS) will automatically close the student account and all access rights after expiration.

• The minimum number of learners is 4, preferably between 6 to 8; the maximum number must not exceed 10.
• If the learners are less than 4, the course will be postponed. 
  
• The course organizer/training partner shall confirm the correctness and completeness of delegate information, prepare the [ Course and Student Registration ] file and submit it to TUTOR(s) and TKSG 2 weeks before the training begins.

• The learner has to ensure the daily transportation and accommodation are properly organized, if appropriate. 
• 100% attendance is required, TKSG LMS will log learning hours, and any absence might not be able to participate in the course exam.

Hardware: 

The TKSG LMS use responsive-web technology to support the following devices: 

• PC/Apple Mac desktop or laptop notebook
• Tablet, i.e., Apple iPad, Microsoft surface 
• Using a mobile phone would not be accepted, as images will be too small, especially for group or full classroom work.
• To reduce the risk of a power outage, both learner and tutor shall ensure the minimal 8 hours of power supply for their equipment (i.e., PC, Notebook laptop) and Internet connection by: 
• Install UPS; or
• Additional power bank.

We recommend using a PC/Mac desktop or Notebook laptop for better learning experiences. 

Internet connection:

• ADSL / Wi-Fi, Mobile Internet (4G/5G and above), or an equivalent high-speed Internet connection is recommended;
• Minimal Internet bandwidth: 2 Mbps;
  
• Both learner and tutor shall have minimal TWO connection technologies ready, in case of low bandwidth or lost connection encountered.

Software:

TWO elements support the TKSG virtual classroom, 

• Online Web-based TKSG LMS (learning management system), and 
• Video/Audio Conferencing software: Zoom 

To access the TKSG LMS (learning management system), your devices shall be able to connect to the Internet and use the following software:

• Web browser: Safari, Google / Chrome, Firefox, Explore, and Other browsers support HTML and W3 specifications; 
• PDF reader;
• Document processing software, i.e.,
• Microsoft Office (Word, Excel, PoperPoint);
• Apple iWork (Pages, Numbers, Keynote);
• Google Docs; 
• OpenOffice;

To interact with the tutor, you will need to use video conferencing-enabled software to join the virtual classroom: 

• by default: Zoom - Joint meeting test;
• Other options depend on the course. 
• Google Meet;
• GoToTraining;
• Microsoft Skype;
• Microsoft Teams; 

Guidelines for tutor config and learner's joint breakout room for group discussion: 

• Google meet
  
• Microsoft Teams
• Zoom 

Once connected, the tutor/student can share their screen for discussion, lecture, and present purposes. If there is a connection problem, they need to re-connect and go back to the tutor. 

Audio and Video: 

The student shall ensure their webcam and microphone conferencing hardware and software by performing a pre-test:

• Video camera setting;
• Voice testing; 
• Web-browsing testing. 

The webcam and microphone are critical equipment to intact with the tutor and other learners on the VILT course; any unable or unwilling to use the webcam and microphone will not able to complete the training. Both tutors and learners have the responsibility to ensure the equipment is functional.  

• Quality of hearing
• A headset is preferable; this will reduce problems with feedback and background noise and make it easier for participants to unmute their mics and engage more readily in conversations and discussions.
• Presenting yourself virtually
• Use an external high-definition webcam if possible, and set it up to optimize the picture, e.g.
• With the light in front of you so your face is not in shadow, or a light source, such as a window or lamp, is not behind you.
• Set the camera up near the chat and participants section of your screen – this is where you will be looking, so it gives the impression of eye contact.
• Consider your background carefully, or use a virtual background
• Use two screens if possible – use the second screen so you can share documents by dragging and dropping from your second screen to your main screen without stopping or switching screens

Learner's environment

• The learner's environment is expected to be quiet, with no distractions and a suitable workstation set up. 
  
• The learner's environment shall comply with local requirements, i.e., legal, regulations, standards, and contractual obligations.
• Virtual classrooms are considered public spaces; the office dress code should be applied.

1. Overview to TKSG LMS (learning management system) interface
2. HOW to create a student account? 
   
3. HOW to update your personal profile? 
4. HOW to enroll in your course?
5. HOW to upload your workshop assignments? 
6. HOW to register your CQI/IRCA UDN? 
7. HOW to download your course certificate? 
8. WHERE you can validate your course certificate? 
9. HOW to reset your password?  

• To ensure learners have sufficient screen breaks and have an opportunity to move around, there will be breaks every hour, a minimum of 10 minutes per hour of VILT delivery.
• The VILT sessions contain a variety of techniques to ensure each learner actively participates. Active participation is where the learner is asked to do something other than listening passively; this could include:
• structured exercises and activities, 
• providing answers to questions using icons or chat, 
• using emoticons to show their reaction to something, 
• annotating a PowerPoint slide with a sticker, 
• reading something, 
• discussion (verbal or chat), 
• answering polls etc.
• The learning and tutor will interact via the audio/video conferencing software. 
• Learners should note that there may be evening work during the training course.
  
• The following link provides the common information for the tools used: 
• Google Meet
• Microsoft Skype
• Microsoft Teams
• Zoom rooms

• Contact the tutor(s) or course organizer;
  
• Email: info@tksg.global; 
• Voice/Video contact: Skype with TKSG 

• The learner can access contact with the tutor(s) and other learners in the "online users" messaging service provided by TKSG LMS.
• Additionally, the learner can establish social media groups, i.e. Skype, Teams, and WhatsApp groups. 

• The learner can access the course materials once they register and pay. Normally at 1 ~ 2 weeks before the course start. 
• All course materials are in PDF format for presentation slides, MS Office format (Word, Excel, PoperPoint) for workshop templates, and Web-Text/Rich content.
• The learner will be able to access the course material for 30 days from the first time login. 
• The learner is responsible for preparing the relevant hard-copy / soft-copy ISO standards for their use. 
• The learner should prepare a notepad and pen, as appropriate. 

1. Completing the "Prior-Knowledge Assessment" statement is part of your learning record; being un-complete or not able to provide it might have a negative impact on issuing course certificate and/or CQI/IRCA certificate registration. 
2. The course organizer and tutor shall ensure all delegates are completed the prior knowledge assessment and collect all "Prior-Knowledge Assessment" statements from each student, one week BEFORE the course starting date, as part of the course registration process. 
3. The delegate can also upload the "Prior-Knowledge Assessment" statement to the "welcome" session in TKSG LMS.

• CQI/IRCA ISO/IEC 27001:2022 Lead Auditor (ISMS, Information Security Management Systems) Training Course (2542) - Prior-Knowledge Assessment 

• CQI/IRCA ISO 22301:2019 Lead Auditor (BCMS, Business Continuity Management System) Training Course (2396) - Prior-Knowledge Assessment

• CQI/IRCA ISO/IEC 20000-1:2018 Lead Auditor (IT-SM, Information Technology Service Management System) Training Course (2328) - Prior-Knowledge Assessment 

• CQI/IRCA ISO 9001:2015 Lead Auditor (QMS, Quality Management System) Training Course  (18219) - Prior-Knowledge Assessment 

• CQI/IRCA ISO 22000:2018 Lead Auditor (FSMS, Food Safety Management System) Training Course  (2247) - Prior-Knowledge Assessment

Preparation for Case Study

• All participants are requested to complete the [ Case Study - Organization context, requirement, and scope ] in one week BEFORE the training. 
• The case study document will be shared with another group member for course-learning.  
• Please do NOT include any confidential information in the case study document. The training organization is not responsible for any information leaking. 
• If the delegates from the same organization can use the same document. 

• Photo ID, i.e., passport, driving license 

1. The learner shall read and agreed on [ CQI Learner Privacy Notice, v3.1, 03 July 2023 ] BEFORE register to our course. 
2. All provided personal data will only be used for TKSG course management purposes and will NOT provide any non-relevant 3rd-party.
3. The registered student account will be valid for 30 days, from the first time log in of the course. The TKSG LMS will automatically close the student account and all access rights after 30 days.
4. The retention period of course records and personal data will be in 5 years, the same period as the validity for CQI / IRCA auditor registration. 

Policy on recording VILT sessions

1. The TKSG might record or screenshot some or all of a course for course quality improvement purposes, and the learner shall not disclose any sensitive information on personnel and business related during the course.
2. Individual learners are not permitted to make any recordings.

Policy on the use of webcams

1. The tutors and learners should always have their webcams turned on at the start of each VILT session, preferably for the course duration. 

Intellectual Property Rights (IPRs) and Copyrights :

All rights of IPRs and Copyrights of course material, process, and methodology are reserved by TechKnowledge Services Group Inc. (TKSG)

The provided material and electronic media are used for these training course objectives and learning purposes only; it is strictly prohibited to modify, distribute, transfer, reproduce, or use for other purposes without approval and written permission.

Disclaimer :

The CASE STUDY (fictitious case study company) document should be tread as training material, NOT intended as a document template, the primary concern being to examine the requirements contained in the standard (e.g., ISO) and the activities involved in the audit of each aspect.

The technical content of the fictitious case study company has been heavily simplified. The audit findings must also be considered in each case. Before starting work on a real implementation or certification process, it is necessary to involve the overseer responsible for the process.

• CQI / IRCA VILT Course Delivery Tutor Guidance  

1. Once you complete the registration process with your training organizer, you should be given a username and password for accessing TKSG LMS (www.tksg.global).

1. The delegates shall be able to use their PC, laptop notebook PC, or suitable mobile devices (i.e. iPad) with the browser (i.e., Google, Chrome, Safari, Explorer) to access the LMS. 
   
2. Introduction to the TKSG LMS user interface. Please reference [ Overview of the TKSG LMS User Interface ] 
3. Connect to the Internet.
4. Login to TKSG LMS with your student ID and password: 
• 
5. After success logged in, you should be able to find the registered name on the upper right corner, and you should be able to find all registered courses from "My courses" on the menu bar. 
• 
  
6. In general, there are three types, of course, materials you can access: 
• Prior-Knowledge Assessment (only for the auditor training course) 
• Case study 
• Training course
7. Select the enrolled course; all course materials can be founded and accessed in the " Session CM: Course Materials " session. 
8. Complete the "Prior-Knowledge Assessment" BEFORE the course and download the successfully completed statement PDF. 

1. The delegate's FULL-time participation is required.  
2. The delegate is requested to complete and pass the following continued assessment activities: 
• Daily and Examination Attendance Record.
• Completion of session tasks
• Completion of student self-assessment on learning objectives
• Completion of the course satisfaction survey
3. 100% attendance is required; any absence might not be able to participate in the course exam.

1. CQI / IRCA online exam joint instruction

1. The paper shall be answered in ENGLISH. 
2. Exam time: 2 hours.
3. Pass score: 50% of each section and 70% of the overall score.
4. Please use only a ball pen, NO ink pen, NO pencil, NO liquid paper or eraser can be used to answer the question. 
5. The student shall provide the same amount of answers as asked, the marker will NOT mark additional answers, and NO additional marks will be given.
6. For detailed information, please reference [ Requirements for conducting and marking CQI / IRCA examinations ]

• When: The re-sit exam shall be taken within 12 months after the course.
• Limitation: only one re-sit exam is allowed.  
• Re-sit time: The exam is normally organized in the last week of each month, Friday, 13:00 ~ 17:00 (the exam time will be 120 minutes)
  
• Place: The original course place; please check with the course organizer.
  
• Fee: Depending on the country, the fee can vary; please contact your course organizer.
  
• Contact: Course organizer 
  
• Booking your seat: Please book your seat with the course organizer BEFORE the 15th of each month.
  
• The exam rules are the same; it shall be a closed-book exam, and can only reference the clean standard.
  
• The result will be released within 3 weeks after the exam is taken. The course certificate will be able to download at the same course session
  

1. The course lead tutor should complete the exam paper marking within 3 weeks, register the exam marks and results to the [ Course and Student Registration ], and submit them to TKSG Course Administration for course certification.  

1. CQI/IRCA has recognized, that we only provide the e-Certificate, in PDF format.
2. PASS the exam and will receive a course successfully completed certificate.
3. FAIL the exam and receive a course attendance certificate. 

1. In general, the delegate can download the course certificate within 3 weeks after the course. (i.e., in Session CX, Course Examination and Certificate of the course) 
2. The reference [ certificate download procedure ] 
3. The student shall download the course certificate within 5 days after the course organizer is notified. 
4. Due to privacy by design and privacy by default control measures of TKSG LMS, the course certificate will no longer be available or downloadable after the student account expire. 

• The successful completion of the CQI/IRCA registered auditor course is a prerequisite and essential to becoming a CQI/IRCA registered auditor. 
• To successfully register CQI/IRCA auditor, the delegate shall also comply with other requirements, including, but not limited to:
• Educational background;
• Working experience; 
• Audit experience.
• The delegate should [ register with CQI/IRCA ] as an auditor within 5 years if the delegates successfully completed the training course and pass the examination.