CQI / IRCA VILT Course Joint Instruction_v1

1. When the course is running Time zone:  (the TKSG will only conduct the VILT course in the same country/time zone) 

Language: English / Mandarin / another language

Course time: 09:00 ~ 18:00 (daily)
  1. The learner has to ensure the daily transportation and accommodation are properly organized, if appropriate. 
  2. 100% attendance is required, any absence might not be able to participate in the course exam.

2. Required  equipment and learning environmentInternet connection:
  • ADSL / Wi-Fi, Mobile Internet (4G/5G and above), or similar high-speed Internet connection is recommended;
  • Minimal Internet bandwidth: 2 Mbps;
  • Both learner and tutor shall have minimal TWO connection technologies ready, in case of low bandwidth or lost connection encountered.


The TKSG LMS use responsive-web technology to support the following devices: 

  • PC/Mac desktop
  • Notebook laptop, i.e. Apple Mac, Windows 
  • Tablet, i.e. Apple iPad, Microsoft surface 
  • The use of a mobile phone would not be accepted, as images will be too small especially for group or full classroom work.
  • To reduce the risk of a power outage, both learner and tutor shall ensure the minimal 8 hours power supply for their equipment (i.e. PC, Notebook laptop) and Internet connection by: 
    • Install UPS; or
    • Additional power bank.

We would recommend using a PC/Mac desktop or Notebook laptop for better learning experiences. 


The TKSG virtual classroom supported by TWO elements

  • Online Web-based TKSG LMS (learning management system), and 
  • Video/Audio Conferencing software (i.e. Microsoft Skype and Microsoft Teams). 

To access the TKSG LMS (learning management system), your devices shall be able to connect to the Internet and can use one of the following web-browsers:

  • Microsoft Skype; 
  • Microsoft Teams; 
  • Web browser: Safari , Google / Chrome, FirFox, Explore and Other browsers support HTML and W3 specifications; 
  • PDF reader;
  • Document processing software, i.e. MS-Office, Apple, Google

To interact with the tutor, you will need to use video conferencing enabled software to join the virtual classroom: 

  • Microsoft Skype; or
  • Microsoft Teams.

Once connected, the tutor/student can share their screen for discussion, lecture, presenting purpose. If there is a connection problem, they just need to re-connect and back to the tutor. 

Audio and Video

The student shall ensure their webcam and microphone conferencing hardware and software by performing a pre-test:

  • Video camera setting;
  • Voice testing; 
  • Web-browsing testing. 

The webcam and microphone are critical equipment to intact with the tutor and other learners on VILT course, any unable or unwilling to use webcam and microphone will not able to complete the training. Both tutors and learners have the responsibility to ensure the equipment's functionallly.  

Note: A headset is preferable, this will reduce problems with feedback and background noise and make it easier for participants to unmute their mics, and so engage more readily in conversations and discussions.

Learner's environment

  • The learner's environment is expected to be quiet, no distractions, and with a suitable workstation set up. 
  • The learner's environment shall comply with local requirements, i.e. legal, regulations, standard and contractual obligation.

3. How to log onto TKSG LMSThe following information will help you to start and facilitate the VILT training course with us:
  1. Overview to TKSG LMS (learning management system) interface
  2. HOW to create a student account? 
  3. HOW to update your personal profile? 
  4. HOW to enroll in your course?
  5. HOW to upload your workshop assignments? 
  6. HOW to register your CQI/IRCA UDN? 
  7. HOW to download your course certificate? 
  8. WHERE you can validate your course certificate? 
  9. HOW to reset your password?  
4. What to expect in a virtual classroom environment
  • The minimum number of learners is 4, preferable between 6 to 8, the maximum number of learners must not exceed 10.
  • To ensure learners have sufficient screen breaks and have an opportunity to move around, there will be breaks every hour, a minimum of 10 minutes per hour of VILT delivery.
  • The VILT sessions contain a variety of techniques to ensure each learner actively participates. Active participation is where the learner is asked to do something other than listening passively; this could include:
    • structured exercises and activities, 
    • providing answers to questions using icons or chat, 
    • using emoticons to show their reaction to something, 
    • annotating a PowerPoint slide with a sticker, 
    • reading something, 
    • discussion (verbal or chat), 
    • answering polls etc.
  • The learning and tutor will interact via the audio/video conferencing software. 
  • The following link provides the common information for the tools used: 
5. What support is availableTechnical support:
If any question on use TKSG LMS, additional IT support needed, they can 
Other support:  
  • The learner will be able to access contact with the tutor(s) and other learners in the "online users" messaging service provided by TKSG LMS.
  • Additionally, the learner can establish social media group, i.e. Skype, Teams, WhatsApp group. 
6. Course materials
  • The learner will be able to access the course materials once they completed the registration and payment. Normally at 1 ~ 2 weeks before the course start. 
  • All course materials are available in PDF format for presentation slides, MS-Office format (Word, Excel, PoperPoint) for workshop templates and Web-Text/Rich content.
  • The learner will be able to access the course material for 30 days from the first time login. 
  • The learner is responsible for preparing the relevant hard-copy / soft-copy ISO standards for their own use. 
  • The learner should prepare a notepad and pen, as appropriate. 
7. Pre-course workAll participants are requested to complete the course [ Prior-Knowledge Assessment ] in one week BEFORE the training and download the successfully completed statement.
  1. The completion of the "Prior-Knowledge Assessment" statement is part of your learning record, un-complete or not able to provide, might have a negative impact on issuing course certificate and/or CQI/IRCA certificate registration. 
  2. The course organizer and tutor shall ensure all delegates are completed the prior knowledge assessment and collect all "Prior-Knowledge Assessment" statements from each studentone week BEFORE the course starting date, as part of the course registration process. 
  3. The delegate can also upload the "Prior-Knowledge Assessment" statement to the "welcome" session in TKSG LMS.

Preparation for Case Study

  • All participants are requested to complete the [ Case Study - Organization context, requirement and scope ] in one week BEFORE the training. 
    • The case study document will be shared with another group member for course learning purposes.  
    • Please do NOT includes any confidential information in the case study document. The training organization is not responsible for any information leaking. 
    • If the delegates from the same organization can use the same document. 

9. Proof learner identificationThe learning should provide the following information to prove their identity during the VILT course and exam registration process: 
  • Photo ID, i.e. passport, driving license 
9. Additional policies to complyThe learner shall be acknowledged and upon the registration, the learner is agreed on the following policies: 

Data protection 
  1. TKSG is committed to complying with EU GDPR on personal data processing. 
  2. All provided personal data will only be used for TKSG course management purposes and will NOT provide any non-relevant 3rd-party.

Policy on recording VILT sessions

  1. The TKSG might record or screenshots some or all of a course for course quality improvement purposes, the learner shall not disclose any sensitive information on both personnel and business-related during the course.
  2. Individual learners are not permitted to make any recordings.

Policy on the use of webcams

  1. The tutors and learners should always have their webcams turned on at the start of each VILT session and preferably for the duration of the course. 

Last modified: Wednesday, 31 August 2022, 2:38 PM