Virtual (online) Course Information
Welcome to TechKnowledge Services Group (TKSG) Certificated Training Course Services
About the TKSG "Virtual Classroom" training programme
Our virtual classroom is the digital learning environment learners join to engage in an online course. In this environment, students and tutors can interact with each other and engage in learning using their computer’s microphone and web camera.
Virtual classrooms are a component of the distance learning platform, which typically includes course materials, homework, tests, assessments and other tools to supplement the classroom experience.
Virtual classrooms may also include chat and online discussion boards, which enable written communication between students and instructors.
1. Company introduction
The TechKnowledge Services Group (TKSG) has been independently assessed and approved by the CQI and IRCA, as an Approved Training Partner (ATP, Registered Number: 01197682), to provide the certified training course and issue the recognized training course certificate. This means they have the processes and systems in place to deliver certified courses to the highest standard.
About the CQI, IRCA, and TKSG
The CQI is the only chartered professional body dedicated entirely to quality.
The IRCA is its specialist division dedicated to management system auditors.
Please find out more about the CQI and IRCA at www.quality.org
Please find out more about the TKSG service at www.tksg.global or www.cert.global
3. Personal data protection and EU GDPR compliance
Please check [ personal data privacy protection and EU GDPR Compliance Statement ]
|a. Purpose of personal data processing||
|b. The validity of student account||
|c. Retention period||
4. Learning environment of virtual classroom
The TKSG LMS use responsive-web technology to support the following devices:
We would recommend using a PC desktop or Notebook laptop for better learning experiences.
To access the TKSG LMS, a web-based/enabled services, your devices need to connect to the Internet and can use one of the following web-browsers:
To interact with the tutor, you need to use video conferencing enabled software (either Skype or Team) to join the virtual classroom. Once connected, the tutor/student can share their screen for discussion, lecture, presenting purpose. If there is a connection problem, they just need to re-connect and back to the tutor.
The TKSG training course supports the following video conferencing software:
The student shall ensure the video conferencing software by performing a pre-test:
If any question on use TKSG LMS, additional IT support needed, they can
|Duration of each virtual learning session |
In addition, a 5-10 minute break after 50-60 minutes continuous screen and/or keyboard work is added to the virtual classroom course introduction.
5.1 Course preparation
|a. Course environment||The delegate shall ensure the course environment comply with the following principles:|
|b. Course time||Daily time: 09:00 ~ 18:00|
|c. Evening work|
|d. Delegate number|
|e. Prepare delegate's information, course forms, and course material|
|f. Student account||There are TWO ways to have the student account: |
|g. Log in and find the course material|
|h. Course standard|
|i. Complete the "Prior-Knowledge Assessment"||To ensure the course quality, the CQI/IRCA expected all delegate shall have the following prior knowledge, before participating in the training. |
|j. Case Study document preparation|
|k. "Prior-Knowledge Assessment" statement|
5.2 DURING the course
|a. Examination qualification||
|b. Auditor course examination||The following information is for the course organizer:
|c. Re-sit the exam||
|d. Exam result registration||
5.3 AFTER the course
|a. Course certificate||
|b. Collect the course certificate|
|c. Certificate validity||It depends on the version of the corresponding standard, the course certificate has NO expiration date.
|d. CQI/IRCA Auditor Registration||For the CQI/IRCA certified auditor training course only.
Appendix A, Reference procedures
If you should have a question. The following information will help you to start and facilitate the training course with us. We hope you enjoy your course.
- HOW to create a student account?
- HOW to update your personal profile?
- HOW to enroll in your course?
- HOW to upload your workshop assignments?
- HOW to register your CQI/IRCA UDN? (ONLY apply for CQI/IRCA Registered Course)
- HOW to download your course certificate?
- WHERE you can validate your course certificate?
- HOW to reset your password?
Please contact us for the other information or support：firstname.lastname@example.org