1. [ Procedure - Complaints and Appeals ]
2. [ Guidelines on managing conflicts of interest ] 
3. The learner shall read and agree on [ CQI Learner Privacy Notice, v3.1, 03 July 2023 ] BEFORE registering for our course.
• All provided personal data will only be used for TKSG course management purposes and will NOT give any non-relevant 3rd-party or other purpose.
  
• Training course records will be kept for 5 years from the last training day and complete delete after expiration to ensure the auditor registration scheme and delegates' rights. 
4. CQI / IRCA course exam-related policies: 
• [ Reasonable Adjustment Policy ]
• [ Special Consideration Policy ]
  
• [ Appeals Policy ]

1. The registered student account will be valid for 30 days, from the training course BEGIN date and the TKSG learning management system (LMS) will automatically close the student account and all access rights after expiration.

Safety regulation compliance:

• The course organizer (i.e., a subcontractor) is responsible for compliance with local security and safety regulations. The course organization shall provide compliance evidence.

• Projector, projector screen, wireless microphone, speaker, whiteboard for the tutor, flip-chart for each group.

• High-speed Internet (should be a capable maximum of 25 delegates for voice and video conference calls simultaneously).

• (option) Audio and video recording equipment. 

2. The delegate shall prepare their own Lap-top notebook or tablet, with the following function and software: 

• Able to connect to High-speed Internet via WiFi.

• With microphone, web camera

• With web browsers： Chrome, Safari, Explorer...etc. 

• With one of the following communication software： Skype, ZOOM, or GoToTraining (depending on the course)

• With one of the following document processing software： MS Office, Apple, Google 

1. Please check the procedure for [ Course Rolling Plan ]

1. Please make sure the daily transportation and accommodation are properly organized. 
2. 100% attendance is required; any absence might be unable to participate in the course exam.

1. Delegates should note that there may be evening work during the training course.

1. The minimum number of delegates for the course is 4, and the maximum is 20.
2. If the delegates are less than 4, the course will be postponed.

1. The course organizer shall confirm the correctness and completeness of delegate information, prepare the [ Course and Student Registration ] file and submit to TUTOR(s) and TKSG 2 weeks BEFORE the course start. 
2. The course organizer shall prepare the following records for EACH COURSE:
• [ Attendance form - Course  ]  for EVERY DAY of the training. 
• [ Attendance form - Examination ] for the EXAM Day. 
3. The course organizer shall prepare the table according to the following needs:
• The table setting for the [ course and workshop discussion ]
• The table setting for [ opening, audit, and close meeting simulation ]
• The table setting for [ course examination ] 
4. The course organizer shall prepare the following course material for EACH STUDENT, including: 
• TKSG Learning Management System (LMS) Student Account (please refer to step   5.1.f)
• The ISO standard for this training (mainly for exam purposes, please recycle after the exam due to the copyright act.)
• Presentation - Overview of the standard.
• Presentation - Overview of the management system audit guideline (ISO 19011 and ISO/IEC 17021-1 as appropriate))
• IRCA Auditor Examination Specimen Paper for this course. 
• Other marketing material (option) 

1. Once you complete the registration process with your training organizer, you should be given a username and password for accessing TKSG LMS (www.tksg.global).
   

1. The delegates shall be able to use their PC, laptop notebook PC, or suitable mobile devices (i.e., iPad) with the browser (i.e., Google, Chrome, Safari, Explorer) to access the LMS. 
   
2. Introduction to the TKSG LMS user interface. Please reference [ Overview of the TKSG LMS User Interface ] 
3. Connect to the Internet.
4. Login to TKSG LMS with your student ID and password: 
• 
5. After success logging in, you should be able to find the registered name in the upper right corner, and you should be able to find all registered courses from "My courses" on the menu bar. 
• 
  
6. In general, there are three types, of course, materials you can access: 
• Prior-Knowledge Assessment (only for the auditor training course) 
• Case study 
• Training course
7. Select the enrolled course, and all course materials can be founded and accessed in the " Session CM: Course Materials " session. 
8. Complete the "Prior-Knowledge Assessment" (see below) BEFORE the course starts and download the "successfully completed" statement PDF. 

1. The delegate shall prepare their latest standard(s) for the training. 
2. The training organizer shall prepare the following (latest) hardcopy standards for use on the course:
• ISO 19011, Guidelines for auditing management systems
• ISO/IEC 17021-1, Requirements For Bodies Providing Audit And Certification Of Management Systems - Part 1: Requirements
• (Option) ISO 19600, Compliance management systems - Guidelines
• (Option) ISO 31000, Risk Management - Guidelines
• (Option) ISO/IEC 27006 (for the ISMS auditor course), Requirements for bodies providing audit and certification of information security management systems
• (Option) ISO/TS 22003 (for the FSMS auditor course), Requirements for bodies providing audit and certification of food safety management systems

1. Knowledge of Management Principles and Concepts
• The Plan-Do-Check-Act (PDCA) cycle;
  
• The core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, measurement, review, and continual improvement;
2. Knowledge of Management System Compliance
• The knowledge of the principles of management;
  
• Awareness of management systems relevant to national and local legislation and requirements;
3. Knowledge of the requirements of the Management System Standard and the commonly used management system-related terms and definitions;
4. Knowledge of Risk Management (ISO 31000)
5. Knowledge of management system audit (ISO 19011) and certification requirements (ISO/IEC 17021-1, as appropriate)

• CQI/IRCA Information Security Management Systems (ISMS, ISO/IEC 27001:2022) Lead Auditor Training Course (2541) - Prior-Knowledge Assessment 

• CQI/IRCA Business Continuity Management System (BCMS, ISO 22301:2019) Lead Auditor Training Course (2396) - Prior-Knowledge Assessment

• CQI/IRCA IT Service Management System  (ITSM, ISO/IEC 20000-1:2018) Lead Auditor Training Course (2328) - Prior-Knowledge Assessment 

• CQI/IRCA Quality Management System (QMS, ISO 9001:2015) Lead Auditor Training Course  (18219) - Prior-Knowledge Assessment 

• CQI/IRCA Food Safety Management System (FSMS, ISO 22000:2018) Lead Auditor Training Course  (2247) - Prior-Knowledge Assessment

• ISO/IEC 27701:2019 Lead Auditor (Privacy Information Management System) Training Course - Prior-Knowledge Assessment  (recommended for those who already participated in the ISO/IEC 27001 training course) 

• All participants are requested to complete the [ Case Study - Organization context, requirement, and scope ] in one week BEFORE the training. 
• The case study document will be shared with another group member for course-learning.  
• Please do NOT include any confidential information in the case study document. The training organization is not responsible for any information leaking. 
• If the delegates from the same organization can use the same document. 

• Completing the "Prior-Knowledge Assessment" statement is part of your learning record; being un-complete or not able to provide it might have a negative impact on issuing course certificates and/or CQI/IRCA certificate registration. 
• The course organizer and tutor shall ensure all delegates are completed the prior knowledge assessment and collect all "Prior-Knowledge Assessment" statements from each student, one week BEFORE the course starting date, as part of the course registration process. 
• The delegate can also upload the "Prior-Knowledge Assessment" statement to the "welcome" session in TKSG LMS.

1. The delegate's FULL-time participation is required.  
2. The delegate is requested to complete and pass the following continued assessment activities: 
• Daily and Examination Attendance Record.
• Completion of session tasks
• Completion of student self-assessment on learning objectives
• Completion of the course satisfaction survey
3. 100% attendance is required; any absence might be unable to participate in the course exam.

1. CQI / IRCA online exam joint instruction

1. The paper shall be answered in ENGLISH. 
2. Exam time: 2 hours.
3. Pass score: 50% of each section and 70% of the overall score.
4. Please use only a ball pen, NO ink pen, NO pencil, NO liquid paper or eraser can be used to answer the question. 
5. The student shall provide the same amount of answers as asked, the marker will NOT mark additional answers, and NO additional marks will be given.
6. For detailed information, please reference [ Requirements for conducting and marking CQI / IRCA examinations ]

• When: The re-sit exam shall be taken within 12 months after the course.
• Limitation: only one re-sit exam is allowed.  
• Re-sit time: The exam is normally organized in the last week of each month, Friday, 13:00 ~ 17:00 (the exam time will be 120 minutes)
  
• Place: The original course place; please check with the course organizer.
  
• Fee: Depending on the country, the fee can vary; please contact your course organizer.
  
• Contact: Course organizer 
  
• Booking your seat: Please book your seat with the course organizer BEFORE the 15th of each month.
  
• The exam rules are the same; it shall be a closed-book exam, and can only reference the clean standard.
  
• The result will be released within 3 weeks after the exam is taken. The course certificate will be able to download at the same course session
  

1. The course lead tutor should complete the exam paper marking within 3 weeks, register the exam marks and results to the [ Course and Student Registration ], and submit to TKSG Course Administration for course certification purposes.  

1. CQI/IRCA has recognized, that we only provide the e-Certificate, in PDF format.
2. PASS the exam and will receive a course successfully completed certificate.
3. FAIL the exam and receive a course attendance certificate. 

1. In general, the delegate can download the course certificate within 3 weeks after the course. (i.e., in Session CX, Course Examination and Certificate of the course) 
2. The reference [ certificate download procedure ] 
3. The student shall download the course certificate within 30 days after the course. 
4. Due to privacy by design and privacy by default control measures of TKSG LMS, the course certificate will no longer be available or downloadable after the student account expires. 

• The successful completion of the CQI/IRCA registered auditor course is a pre-requisite and essential to becoming a CQI/IRCA registered auditor. 
• To successfully register CQI/IRCA auditor, the delegate shall also comply with other requirements, including, but not limited to:
• Educational background;
• Working experience; 
• Audit experience.
• The delegate should [ register with CQI/IRCA ] as an auditor within 5 years if the delegate successfully completed the training course and pass the examination.