Classroom Course Joint Instruction



Welcome to TechKnowledge Services Group (TKSG) Certificated Training Course Services 


About the TKSG "Classroom" training programme

Classroom training means instruction conducted in person by a tutor (or tutors) to students in an organized manner utilizing a lesson plan.


1. Company introduction

The TechKnowledge Services Group (TKSG)  has been independently assessed and approved by the CQI and IRCA, as an Approved Training Partner (ATP, Registered Number: 01197682), to provide the certified training course and issue the recognized training course certificate. This means they have the processes and systems in place to deliver certified courses to the highest standard.


2. Accreditation
About the CQI, IRCA, and TKSG 

The CQI is the only chartered professional body dedicated entirely to quality. 

The IRCA is its specialist division dedicated to management system auditors.

Please find out more about the CQI and IRCA at www.quality.org 

Please find out more about the TKSG service at www.tksg.global or www.cert.global 


3. Personal data protection and EU GDPR compliance

Please check [ personal data privacy protection and EU GDPR Compliance Statement ]

Item  Description
a. Purpose of personal data processing 
  1. We committed to complying with EU GDPR on personal data processing. 
  2. All provided personal data will only be used for TKSG course management purposes only and will NOT provide any non-relevant 3rd-party.
b. The validity of student account
  1. The registered student account will valid for 60 days, from the date of registration.
  2. The TKSG learning management system (LMS) will automatically close the student account and all access rights after 60 days.
c. Retention period
  1. The retention period of course records and personal data will be in 5 years, the same period as the validity for auditor registration. 
  2. We shall delete the data after the retention period.

4. Safety regulation compliance

Item Description
a. Compliance with local security and safety legal and legislation requirements Safety regulation compliance:
  1. The course organizer (i.e. subcontractor) is accountable for local security and safety regulation compliance. The course organization shall provide compliance evidence.
Learning environment
  1. The training room shall provide : 
    • Projector, projector screen, wireless microphone, speaker, whiteboard for the tutor, flip-chart for each group.
    • High-speed Internet (should capable maximum of 25 delegates for voice and video conference call simultaneously).
    • (option) Audio and video recording equipment. 
  2. The delegate shall prepare their own Lap-top notebook or tablet, with the following function and software: 
    • Able to connect to High-speed Internet via WiFi.
    • With microphone, web camera
    • With web browser：Chrome, Safari, Explorer...etc. 
    • With one of the following communication software：Skype, ZOOM, GoToTraining (depends on the course)
    • With one of the following document processing software：MS-Office, Apple, Google 
b. Annual surveillance audit
  1. The course organizer shall fulfill CQI/IRCA security and safety requirements and audited by ATP at least annually, or more if necessary. 


5. Notification 
5.1 Course preparation 
ItemNotification
a. Course Rolling PlanThe training partner shall provide an annual course rolling plan by 15th December of each year. 
  1. Please check the procedure for [ Course Rolling Plan ]
b. Course time
Daily time: 09:00 ~ 18:00
  1. Please make sure the daily transportation and accommodation are properly organized. 
  2. 100% attendance is required, any absence might not be able to participate in the course exam.
c. Evening work  
  1. Delegates should note that there may be evening works during the training course.
d. Delegate number
  1. The minimal numbers of delegates for the course are 4 and the maximum is 20.
  2. If the delegates are less than 4, the course will be postponed.
e. Prepare delegate's information, course forms, and course material 
  1. The course organizer shall confirm the correctness and completeness of delegate information, prepare the [ Course and Student Registration ] file and submit to TUTOR(s) and TKSG in 2 weeks BEFORE the course start. 
  2. The course organizer shall prepare the following records for EACH COURSE:
  3. The course organizer shall prepare the table according to the following needs:
  4. The course organizer shall prepare the following course material for EACH STUDENT, includes: 
    • TKSG Learning Management System (LMS) Student Account (please refer to step   5.1.f)
    • The ISO standard for this training (mainly for exam purpose, please recycle after the exam due to copyright act.)
    • Presentation - Overview of the standard.
    • Presentation - Overview of the management system audit guideline (ISO 19011 and ISO/IEC 17021-1 as appropriate))
    • IRCA Auditor Examination Specimen Paper for this course. 
    • Other marketing material (option) 
f. Student account
There are TWO ways to have the student account: 
  1. Provided by the training organizer: 
    • Once you completed the registration process with your training organizer, you should be given a username and password for accessing TKSG LMS (www.tksg.global).
    • Once you logged in to TKSG LMS, please update your initial password to ensure information security. 
    • To update your personal data and password, please check Appendix A.2 [ Updating your personnel profile ]
    • Forget or reset your password, please check Appendix A.8 [ Resetting your password ] 
  2. Self-registration (for the selected course only): 
    • BEFORE you proceed, please make sure that you have a valid personnel email address, as you will be asked for this during registration. 
    • Please do NOT use a shared or public email address. 
    • You might also need a one-time "enrolment key" or "course licensed QR Code" for each individual course that you want to enroll, please check with your course organizer.  
    • For detailed student account registration, please check Appendix A1. [ Create a student account  ]。
g. Log in and find the course material
  1. The delegates shall have the capability to use their own PC, laptop notebook PC, or suitable mobile devices (i.e. iPad) with the browser (i.e. Google, Chrome, Safari, Explorer) to access the LMS. 
  2. Introduction to the TKSG LMS user interface. Please reference [ Overview of the TKSG LMS User Interface ] 
  3. Connect to the Internet.
  4. Login to TKSG LMS with your student ID and password: 
  5. After success logged in, you should be able to find the registered name on the upper right corner, and you should be able to find all registered courses from "My courses" on the menu bar. 

  6. In general, there are three types of course materials you can access: 
    • Prior-Knowledge Assessment (only for the auditor training course) 
    • Case study 
    • Training course
  7. Select the enrolled course, all course materials can be founded and access in the " Session CM: Course Materials " session. 
  8. Complete the "Prior-Knowledge Assessment" (see below) BEFORE the course start and download the successfully completed statement PDF. 
h. Course standard
  1. The delegate shall prepare their own latest standard(s) for the training. 
  2. The training organizer shall prepare the following (latest) hardcopy standards for use on course:
    • ISO 19011, Guidelines for auditing management systems
    • ISO/IEC 17021-1, Requirements For Bodies Providing Audit And Certification Of Management Systems - Part 1: Requirements
    • (Option) ISO 19600, Compliance management systems - Guidelines
    • (Option) ISO 31000, Risk management - Guidelines
    • (Option) ISO/IEC 27006 (for the ISMS auditor course), Requirements for bodies providing audit and certification of information security management systems
    • (Option) ISO/TS 22003 (foe the FSMS auditor course), Requirements for bodies providing audit and certification of food safety management systems
i. Complete the "Prior-Knowledge Assessment"To ensure the course quality, the CQI/IRCA expected all delegate shall have the following prior knowledge, before participating in the training.
  1. Knowledge of Management Principles and Concepts
    • The Plan-Do-Check-Act (PDCA) cycle;
    • The core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, measurement, review, and continual improvement;
  2. Knowledge of Management System Compliance
    • The knowledge of the principles of management;
    • Awareness of management system relevant national and local legislation and requirements;
  3. Knowledge of the requirements of the Management System Standard and the commonly used management system related terms and definitions;
  4. Knowledge of Risk Management (ISO 31000)
  5. Knowledge of management system audit (ISO 19011) and certification requirements (ISO/IEC 17021-1, as appropriate)
All participants are requested to complete the course [ Prior-Knowledge Assessment ] in one week BEFORE the training and download the successfully completed statement. 






j. Case Study document preparation
  • All participants are requested to complete the [ Case Study - Organization context, requirement, and scope ] in one week BEFORE the training. 
    • The case study document will be shared with another group member for course learning purposes.  
    • Please do NOT includes any confidential information in the case study document. The training organization is not responsible for any information leaking. 
    • If the delegates from the same organization can use the same document. 
k. "Prior-Knowledge Assessment" statement   
  • The completion of the "Prior-Knowledge Assessment" statement is part of your learning record, un-complete or not able to provide, might have a negative impact on issuing course certificate and/or CQI/IRCA certificate registration. 
  • The course organizer and tutor shall ensure all delegates are completed the prior knowledge assessment and collect all "Prior-Knowledge Assessment" statements from each student, one week BEFORE the course starting date, as part of the course registration process. 
  • The delegate can also upload the "Prior-Knowledge Assessment" statement to the "welcome" session in TKSG LMS.


5.2 DURING the course

Item Notification
a. Examination qualification
  1. The delegate FULL-time participation is required.  
  2. The delegate is requested to complete and pass the following continued assessment activities: 
    • Daily and Examination Attendance Record.
    • Completion of session tasks
    • Completion of student self-assessment on learning objectives
    • Completion of the course satisfaction survey
  3. 100% attendance is required, any absence might not be able to participate in the course exam.
b. Auditor course examination The following information is for CQI / IRCA lead auditor and conversion training course.
  1. CQI / IRCA online exam joint instruction

The following paper-based exam information only applicable for selected training course since 7th November 2022. 
  1. The paper shall be answered in ENGLISH. 
  2. Exam time: 2 hours.
  3. Pass score: 50% of each section and 70% of the overall score.
  4. Please use only a ball-pen, NO ink pen, NO pencil, NO liquid paper or eraser can be used to answer the question. 
  5. The student shall provide the same amount of answers as asked, additional answers will NOT be marked by the marker and NO additional marks will be given.
  6. Detailed information, please reference [ Requirements for conducting and marking CQI / IRCA examinations ]
c. Re-sit the exam
  • When: The re-sit exam shall be taken within 12 months after the course.
  • Limitation: only one re-sit exam allowed.  
  • Re-sit time: The exam normally organized in the last week of each month, Friday, 13:00 ~ 17:00 (the exam time will be 120 minutes)
  • Place: The original course place, please check with the course organizer.
  • Fee: Depends on the country the fee can vary, please contact your course organizer.
  • Contact: Course organizer 
  • Booking your seat: Please book your seat with the course organizer BEFORE on the 15th of each month.
  • The exam rules are the same, shall be a closed book exam, can only reference the clean standard.
  • The result will be released within 3 weeks after the exam is taken. The course certificate will be able to download at the same course session
d. Exam result registration
  1. The course lead tutor should complete the exam paper marking within 3 weeks, register the exam marks and results to the [ Course and Student Registration ], and submit to TKSG Course Administration for course certification purposes.  


5.3 AFTER the course

Item Notification
a. Course certificate
  1. It has been recognized by CQI/IRCA, that we only provide the e-Certificate, in PDF format.
  2. PASS the exam, will receive a course successfully completed certificate.
  3. FAIL the exam will receive a course attendance certificate. 
b. Collect the course certificate 
  1. In general, the delegate will be able to download the course certificate within 3 weeks after the course. (i.e. in Session CX, Course Examination and Certificate of the course) 
  2. The reference [ certificate download procedure ] 
  3. The student shall download the course certificate within 30 days after the course. 
  4. Due to privacy by design and privacy by default control measures of TKSG LMS, the course certificate will no longer available or downloadable after the student account expire. 
c. Certificate validity It depends on the version of the corresponding standard, the course certificate has NO expiration date.
d. CQI/IRCA Auditor Registration For the CQI/IRCA certified auditor training course only. 
  • The successful completion of the CQI/IRCA registered auditor course is a pre-requisite and essential to becoming a CQI/IRCA registered auditor. 
  • To successfully register CQI/IRCA auditor, the delegate shall also comply with other requirements, includes, but not limited to:
    • Educational background;
    • Working experience; 
    • Audit experience.
  • The delegate should [ register with CQI/IRCA ] as an auditor within 5 years if the delegates successfully completed the training course and pass the examination.


Appendix A, Reference procedures

If you should have a question. The following information will help you to start and facilitate the training course with us. We hope you enjoy your course. 

  1. HOW to create a student account? 
  2. HOW to update your personal profile? 
  3. HOW to enroll in your course?
  4. HOW to upload your workshop assignments? 
  5. HOW to register your CQI/IRCA UDN? (ONLY apply for CQI/IRCA Registered Course)
  6. HOW to download your course certificate? 
  7. WHERE you can validate your course certificate? 
  8. HOW to reset your password? 


Please contact us for the other information or support：info@tksg.global 



Last modified: Wednesday, 21 December 2022, 11:32 AM