ISO/IEC 20000-1:2018 Lead Auditor (Information Technology - Service Management) Training Course

Joint Instruction
 [ CQI / IRCA  VILT Course Joint Instruction ]CQI / IRCA 遠距課程 (VILT) 參加指引 ]
Course date
 27 ~ 31 December 202227 ~ 31 December 2022
Time zone
Iraq / GMT+3.5伊拉克 / GMT +3.5
Course methods
 VILT遠距課程  (VC / VILT)
Course language
Course organizer

IRCA IT Service Management Systems (ITSM, ISO/IEC 20000-1:2018) Auditor Course Prior Knowledge Assessment

To participate the IRCA ITSM training course, the following prior knowledge are expected: 

  1. Management systems: Understand the Plan-Do-Check-Act (PDCA) cycle
  2. The core elements of a management system and the inter-relationship between top management responsibility, policy, objectives, planning, implementation, measurement, review and continuous improvement.
  3. IT service management: Knowledge of the following IT service management principles and concepts:
    • the relationship between organizational objectives and the delivery of supporting IT systems and services
    • concepts of organizational governance through financial management and risk management
    • chief interests, priorities and experiences of end users, customers and other stakeholders
    • principles of IT service provision
    • the influence of organizational processes on IT system demands and the impact of changing processes
    • typical technologies underpinning business information systems
  4. ISO/IEC 20000-1: Knowledge of the requirements of ISO/IEC 20000-1 (with ISO/IEC 20000-2) and the commonly used IT service management terms and definitions, which may be gained by completing an ITSMS Foundation Training course or equivalent.
  5. Note. You are advised that course examination questions can relate to any requirement of ISO/IEC 20000-1 and the expected prior knowledge.
The successful completion of this course is pre-requisite and essential to become an IRCA ITSMS (ISO/IEC 20000-1, IT Service Management Systems) Auditor.

本課程為國際稽核員註冊協會 IRCA 認證課程 (課程認證編號 A17576),順利完成並考試通過本課程,是註冊國際認可稽核員之必要條件之一。


  1. 了解流程導向與持續改進循環 PDCA 
  2. 管理系統核心流程與高層管理之間的相互關係、政策、目標、計畫、實施、量測、審查與持續改進
  3. ISO 20000-1 IT 服務管理系統要求、 IT 服務管理一般常用名詞與定義等,關於這些內容,您可透過 ISO 20000 IT 服務管理系統基礎知識自我學習,或者類似課程獲得

順利完成並且考試通過本課程,是註冊成為 IRCA 國際稽核員註冊協會 IT 服務管理系統 (ITSMS, ISO/IEC 20000-1) 稽核員之必要條件之一。